FAQ

General

Are slime products permanent?

Slime's lifetime is NOT permanent.

  • Slime normally deflates over time.
  • In the case preservation for a long time is needed, you can dry it up until it gets hard. Then melt it with hot water when playing.
  • We highly recommend playing in a short time after received products.

Is borax powder used in slime?

Borax powder is used in all slimes in our mall.

  • The amount of borax powder in a product is different on respective slime.
  • We highly recommend washing your hands properly before and after playing slime.

How is the packaging configured when purchasing a product?

Every package of a slime order is included with activator, deactivator, borax powder, and a slime care card.

What payment methods are available?

We support various payment methods including PayPal, PayPal Express, and those offered by Eximbay.

We support various international payment card brands:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • UnionPay
  • Discover
  • Diners Club

Various payment methods:

  • WeChat Pay
  • GrabPay
  • Dana
  • LINE Pay
  • FPX
  • GCash
  • Touch 'n Go

Convenience store payments:

  • FamilyMart
  • Lawson
  • Ministop

Slime Care

Are slime products permanent?

Slime's lifetime is NOT permanent.

  • Slime normally deflates over time.
  • In the case preservation for a long time is needed, you can dry it up until it gets hard. Then melt it with hot water when playing.
  • We highly recommend playing in a short time after received products.

How should I dispose of slime?

There are two ways to dispose of slime.

  1. Dry it up on such a plastic bag or paper bag. Cut it into pieces. Then throw it away with general garbage.
  2. Soak it in vinegar water until it gets completely dissolved. Then let it flow into a drain. (You can recover beads this way)

Before disposing of slime, please check and follow the waste disposal regulations of your country.

The lifetime of the slime seems different than before.

The lifetime of slime is directly related to temperature.

  • Slime's lifetime depends on a storing method because glue is vulnerable to high temperatures.
  • In the summer season, since slime more easily gets melted, it'd better be stored in the fridge or cool place.
  • In the winter season, Slime may get tight. Keep it in a warm place in that case.

Are there any precautions when playing with slime?

How to Play with Slime to Better Feel Its Texture

  • If you have warm or dry hands, Control the texture of slime with activator and apply hand cream or Vaseline on your hands before playing.
  • After playing, keep slime in the case open for 5-10mins to cool it down so that slime doesn't meltdown in the case.
  • If you feel itchy or a rash pops up on your skin while playing, instantly stop playing.

Shipping

Is international shipping available for this handmade Korean slime?

International shipping.

Absolutely! At SeoulGAGE, we offer worldwide shipping. No matter where you live, you can receive the highest quality handmade Korean slime.

Which shipping company will deliver my products?

Standard International Shipping

We work with the best possible local shipping agencies in your countries.

DHL Express Shipping

We handle our orders that are placed with Express option through a partnership with DHL, a globally recognized and trusted company we have worked with for many years. DHL Express.

When will my ordered products arrive?

Standard International Shipping  

- USA, Vietnam, Thailand : 8 to 12 business days 

- Japan, Singapore, Malaysia, Taiwan : 4 to 7 business days

DHL Express International Shipping : 2 to 3 business days

These shipping days may differ depending on the circumstances of local shipping agencies.

For more details, please refer to the policy page : Shipping Policy

I input the wrong name/address. What do I do?

It's basically impossible to have your name or address details modified after your orders are shipped out.

But, there might still be a chance that your orders are not processed yet, so be sure to contact us as soon as possible in case changes are in need.

Our Contacts

My order is missed.

First off, we will be checking our shipping process and record of your order. After then, we will figure out if we can help with a refund for it.

You can check the refund policy at this link: Refund Policy

Are additional costs like customs duties, taxes, VAT, etc. included?

No. All additional costs, such as duties, taxes, or VAT, imposed by each country are the responsibilities of purchasers. These additional costs are NOT included in the shipping cost, so please make sure to figure out these additional costs at the local post office before you place orders.

Refund & Cancellation

What are the reasons for non-refundable items?

The following items are non-refundable:

  • Change of mind : Since all slimes in our mall are hand-made products. we can not help you with a claim for a refund issued by change of one's mind. Claims for a refund caused by other reasons are followed by the policy below
  • Items with damaged value : Slime is a product that loses its value at the moment of opening the case. For this reason, a refund claim for individual slime after it's opened is not acceptable.

For more details, please refer to the policy page : Refund Policy

My product arrived damaged.

Products damaged will be refunded.

Refund for damaged products :

Please e-mail our Customer Service Center with the details below

  1. A picture of the invoice attached on the box
  2. Pictures of the appearance state of the box
  3. Pictures of damaged items
  4. The order number and the tracking number

Our Service Center

For more details, please refer to the policy page : Refund Policy

I received the wrong product.

Wrong products delivered will be refunded.

Refund for wrong products delivered :

Please e-mail our Customer Service Center with the details below

  1. Pictures of items you received wrong
  2. The order number and the tracking number

Our Service Center

For more details, please refer to the policy page : Refund Policy

Please explain the refund process.

All claims for a refund is processed by "Indemnity letter" of "DHL Express"

If you have any refund requests, please contact us.

Our Service Center

I want to cancel my order.

Most orders usually get ready to be shipped out right after orders are placed. For this reason, cancellations are not acceptable in most cases. So we ask you to choose your order carefully. However, cancellation might be processed if the orders are not shipped out yet and we could help with it, so we recommend you to contact us as soon as possible in case of cancellation needed.

Our Service Center

Minors

We recommend minors under the age of 13 not buying and playing slimes. Or we suggest parents or guardians be with minors when playing.

SeoulGAGE CS Center

For further inquires regarding shipping, refund, cancellation, or anything, please feel free to contact us via E-mail or DM on Instagram.

We will contact you back as soon as possible, but please allow us at the latest 3 days.

Last updated: 8/10/2021